Creating Positive Culture and Managing Conflict

Management & Leadership

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In this practical course, find out how to create a positive workplace culture. Improve performance and productivity by changing your workplace culture.

Discover how to identify conflict before it stifles performance, or escalates to bullying and harassment, which are major problems in New Zealand.

Develop skills and strategies so you can reduce negativity and staff turnover.


This course is designed for business owners, HR professionals, team leaders and people managers at all levels who want to improve their workplace culture. This course is useful for anyone who wants to find out how to effectively manage conflict, bullying and harassment.


  • Benefits of a positive culture
  • Leadership and values for positive culture
  • Identify factors which create positive culture
  • Reducing stress for positive culture
  • Flexible workplaces for positive culture
  • Effective communication for positive culture
  • Empowerment vs micromanaging
  • Factors that increase potential for toxic culture
  • Prevent and manage workplace bullying
  • Managing conflict in a positive way
  • Investigating complaints of bullying and toxic culture
  • Law on bullying and harassment
  • How to address bullying and harassment behaviours
  • Exiting toxic employees
  • Establish clear and effective policies and procedures


One day


Kathryn Finn from KiwiBoss Christchurch

Kathryn Finn has a degree in Psychology and Sociology.  With a background in HR, Kathryn has lectured for a tertiary organisation in HR and management.  Kathryn has eight years of experience as a team manager in the UK, and has dealt with a wide range of HR issues and recruitment. She is passionate about creating an engaging workplace that gets the best out of its people, in an environment that is positive and productive. 

An experienced facilitator, Kathryn has produced workbooks and presentations on a wide range of HR issues such as flexible working, workplace policies and essential HR practices.


Julia Shallcrass from KiwiBoss Christchurch

Julia is an employment lawyer who specialises in legal education on contemporary workplace issues.

As director of KiwiBoss, she delivers in-house training and public training on HR and people management to help businesses create better workplaces.

Julia is part of the KiwiBoss team that delivers public courses through OSEA, HRNZ, and in partnership with Auldhouse. Julia is a regular webinar presenter for CCH Learning, and subject matter expert for Kineo online training.

She has lectured in Human Resources, Business Ethics and Business Communication for tertiary institutions. Julia is an employment columnist for NZ Herald.

Course Dates

Invercargill 30 January 2020 09:00 am - 04:30 pm OSEA, 192 Spey Street, Invercargill
Queenstown 03 February 2020 09:00 am - 04:30 pm Nugget Point Hotel, 146 Arthurs Point Road, Queenstown


$ 630.00 + GST for members
$ 895.00 + GST for non-members

NZTE Voucher

This workshop has qualified with the Management Capability Development Voucher Fund programme
Regional Business Partner Network event reference OSEA1007

Small businesses may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers

Management Capability Development Vouchers are only available through the Regional Business Partner Network (RPB) Growth Advisors.

Vouchers may be provided to a business where the Growth Advisors have identified a need for management training as part of an action plan to support the business owner to grow and innovate their business.

For more information on the Management Capability Development Voucher Fund or to find your local Growth Advisor go to


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